Toll free phone number a solution to efficient service delivery

Mayor of Nyamasheke Habyarimana Jean Baptiste

Nyamasheke district recently launched a toll free phone number, open to all residents.

“Residents will call in at no cost, to complain, compliment or suggest how service delivery should be implemented, at the district, “said Jean Baptist Habyarimana, Mayor of Nyamasheke District.

The initiative came in a bid to enhance the Nyamasheke’s pledges in the recent 9^th National Leadership Retreat that took place at Gako military academy, in March 2012.

In a meeting with cell and sector leaders, Habyarimana noted that service delivery still lagged behind and getting feedback from the residents would improve it greatly.

“In both private and public sector, well delivered services measure up to 66 percent while poor services remain 44 percent,” said Nyamasheke Mayor.

Through the free toll phone, well or poorly delivered services and the efficiency of district workers will be measured.

“You need to deliver services on time and with efficiency because such notions are prerequisites to development.” Said the Mayor

Habyarimana advised Nyamasheke district employees to follow suit of President Kagame’s words, “We should receive and respond to our citizens.”