Rwanda | Labour ministry introduces Service Charter
The ministry of labour and public service has finally introduced the long-awaited ‘Service Charter’ – a document for distribution countrywide providing information on the rights of service seekers.
With this document available to every citizen, officials hope it will enable service seekers at all level to oblige the service providers to serve them as an obligation. The Service Charter was launched February 16 at Serena Hotel in Kigali by the Labour Minister, Anastase Murekezi.
The charter will be distributed to all levels, so that every citizen knows they have right to appropriate service.
“These charters will enable citizens to demand for better service and the culprits will be held accountable,†said Murekezi.
Three institutions named for excelling in service delivery include; Directorate of Immigration and Emigration, Rwanda National Police and Rwanda Environment Management Authority (REMA).
For example the immigration department has cut days it takes to acquire a passport from more than a month down to less than 5 days. In emergency cases, you could even get it in hours.
As a whole, government has put up laws aimed at easing how services are offered. The World Bank doing business rankings has seen Rwanda drop from nowhere to one of the most business friendly places globally. Within less than an hour, you can register your business, and start operations in a matter of days. Some fees have been scrapped.
